Website Terms and Conditions


This site and its contents are subject to copyright. The site material copyright is owned by HEIA Inc. – Home Economics Institute of Australia Inc., or in the case of some material, a third party. The site function and operation copyright is owned by HEIA Inc.

Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

The Australian Copyright Act allows certain uses of content on the internet without the copyright owner’s permission. This Includes uses by educational institutions for educational purposes, and by Commonwealth and State government departments for government purposes, provided fair payment is made. For more information, see and


This site Includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited. Included Trademarks and Registered Trademarks are Trademarks of their respective owners.


You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

HEIA Inc. – Home Economics Institute of Australia Inc. makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products Included on this site, except as otherwise provided under applicable laws.

Neither HEIA Inc.-Home Economics Institute of Australia Inc., nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


Although every reasonable effort is made to provide a secure online experience for users of the HEIA Inc. website – Home Economics Institute of Australia Inc. cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions, which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release HEIA Inc. – Home Economics Institute of Australia Inc. entirely of all responsibility for any consequences of its use.

Third Party Sites

This site may contain links to third party sites. HEIA Inc. – Home Economics Institute of Australia Inc. is not responsible for the condition or content of those sites as they are not under HEIA Inc. – Home Economics Institute of Australia Inc. control. You access those sites and/or use the site’s products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by HEIA Inc. – Home Economics Institute of Australia Inc. of the sites or the products or services provided on the site. HEIA Inc. – Home Economics Institute of Australia Inc. does not permit any linkages to this site without prior permission.

Applicable Law

This site is controlled by HEIA Inc. – Home Economics Institute of Australia Inc. Your use of this site isgoverned by, construed and enforced in accordance with the laws of Institute of Australia Inc., Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Institute of Australia Inc., Australia.

Your Interaction with the Site

This site may be accessed throughout Australia and overseas. HEIA Inc. – Home Economics Institute of Australia Inc. makes no representations that the content of this site complies with the laws (Including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. You may not post information or materials to this Site containing a virus or other harmful components. Nor may you use language or engage in any activity that is threatening, abusive, vulgar, discourteous or unlawful. Home Economics Institute of Australia Inc. reserves the right to remove or edit messages or material submitted by users.

You are responsible for the validity of materials you post to the Site; you must not post materials that are copyrighted unless you are the owner of the copyright or have express permission of the owner to post it. By posting information to the Site you are acknowledging that other users will have access to this content and it may be open to copying, modification and distribution.

Communications by Other Users

Home Economics Institute of Australia Inc. does not represent or guarantee the validity, accuracy, or reliability of any communications posted by other users or endorse any opinions expressed by users. You acknowledge that any reliance on material posted by other users will be at your own risk. For specific information on the conditions of use of the Forums please click here.

Linking to This Site

Any linking to the Site shall be at your own risk and expense and shall not be construed as an endorsement by or implication ofany affiliation with Home Economics Institute of Australia Inc., unless such linking is authorised by Home Economics Institute of Australia Inc. Home Economics Institute of Australia Inc. reserves the right to object to or have removed any link that it determines in its sole judgment to be inappropriate, inconsistent with the Site’s image and reputation or otherwise creates an undue burden on the Site.


By visiting the HEIA Inc website, you consent to the use and disclosure of information collected about you or submitted by you as notified in the Website Privacy Statement that is published on this website. HEIA Inc. – Home Economics Institute of Australia Inc. highly value the strong relationships we have with our customers. The collection of data at HEIA Inc. – Home Economics Institute of Australia Inc. is being handled with full and proper respect for the privacy of our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. HEIA Inc.-Home Economics Institute of Australia Inc. does not disclose, distribute or sell the data we collect from our clients to third parties.

This statement assists to demonstrate our firm commitment to privacy. The following sections disclose the information gathering and dissemination practices that are operating on our website.Home Economics Institute of Australia Inc. adheres to and supports the 10 National Privacy Principles(amendment to Privacy Act 1988).

1. Collection of data

This website only collects personal information that is necessary for the function of site activities. When you visit this website, we may make a record of your visit and log some or all ofthe following information for statistical or maintenance purposes: Your server or IP address (the name or number which uniquely identify the computer through which you are connected to the Internet).

The address of the referring site

  • The date and time of your visit
  • Your top level domain name (eg .org .au .gov .au etc)
  • The address of the pages accessed and the documents downloaded
  • The type of browser you used

2. Use and disclosure

The information collected is used in the following ways:

Your IP address is used to help diagnose problems with our server, and to administer our website. Your IP address is used to gather broad demographic information, but it is not logged in our web server logs against any of your personal information.

3. Data quality

We are dedicated to ensuring that all personal information that is collected or used is accurate, complete and up-to-date. If you would like to change or update any information previously supplied to us, please contact us and note down any amendments. When you provide information to us via the internet, we rely on the accuracy of that information.

4. Data security

All reasonable steps will be taken to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. Security capabilities and policy for transmission of payment card details: When purchasing from Home Economics Institute of Australia Inc. your financial details are passed through a secure server using the latest 128-bit SSL (secure socketslayer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.

5. Openness

This page details our organisation’s privacy policies. It outlines the type of information we collect, how we use it and why we collect it. If you would like further information on our privacy standards, please contact us.

6. Access & correction

This site gives users the option for changing and modifying information previously provided. Please contact us to make a request. If you do not wish to transmit information via our website, there are other ways in which you can provide this information to us – contact us using the information on our contact page for more information.

7. Identifiers

We do not collect nor use any Commonwealth government or agency identifiers to distinguish our users.

8. Anonymity

Users have the option of not identifying themselves while using this website. It is also entirely your responsibility to keep your user login details and password for the HEIA Inc. website secure. You must notify HEIA Inc. immediately if you become aware that the security of your login and password details has been compromised.

9. Trans border data flows

We will only transfer personal information about an individual to someone (other than the organisation or the individual) who is in a foreign country if the individual consents to the transfer.

10. Sensitive information

Sensitive information is a special category of personal information under the Australian Act. This website will not collect information that is deemed sensitive.

Sensitive information encompasses information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information about an individual.

Supplementary information

This site contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

Security statement

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Contacting us and complaints

If you have any questions about this privacy and security statement, the practices of this site, or your dealings with this website, please contact us using the information and tools on the contact information page.

We aim to acknowledge receipt of all complaints, and aim to resolve all complaints within 30 working days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, in Australia you can contact the Australian Information Commissioner (OAIC).

Return Policy

HEIA Inc. Membership must be paid for prior to the membership commencing. We do not give refunds on membership if you simply change your mind.

Please ensure you carefully select the correct membership category and read the eligibility requirements prior to paying for your membership.

Terms Applying to Orders

All Orders for goods and services sold online are subject to the terms and conditions specified in the order documentation provided by us, and otherwise to the following terms to the extent that they are not inconsistent with the terms in the order documentation:

OFFER & ACCEPTANCE: We shall not be bound by any order given in pursuance of any quotation until it is accepted in writing by us, or by the commencement of supply of goods or the provision of services.  

PAYMENT TERMS: Unless you have a separately documented credit arrangement with us, payment is required for 100% of your order upon acceptance of the order by us.

DELIVERY: Any date quoted to you for delivery is an estimate only. We shall not be liable to you for any loss or damage howsoever arising even if arising out of any negligence of ours for failure to deliver on or before the quoted

TITLE & RISK: Risk in goods passes to you immediately upon delivery. Notwithstanding the delivery of the goods or part thereof, the goods remain the sole and absolute property of ours as full legal and equitable owner until such
time you shall have paid us the full purchase price together with the full price of any other goods the subject of any other contract with us. 

SHIPPING: Unless we agree with you that you will collect the Goods, we will arrange for delivery of the goods to the address you nominate on the order, or if you have not nominated a location, then to the address we have for you on
file. All costs to us to deliver your order will be passed through and added to the price of your order. 

GST: GST has the meaning given in the GST Act. Unless otherwise provided in this Agreement, any moneys payable have been calculated inclusive of GST.

Customer Contact

Tel: +61 484 143 795 (8.00am to 5.30pm, Monday to Friday)
Terms of Use last revised: September 2020.

Changes to our privacy notice:

If at any time our privacy notice or privacy policy changes, the updated details will be available on the privacy policy on our website. Any information we hold about you will be governed by the most current version of the privacy policy.

Terms of Use last revised: October 2020.